Privacy Policy

This page explains how WildRobin collects, uses, stores, and protects personal information provided by players on the online casino WildRobin. Understanding these practices helps players make informed decisions about their data and how it is handled during registration, verification, gameplay, and financial transactions.

What Information WildRobin Collects

WildRobin collects personal data at several points during a player’s journey. The categories of information gathered typically include:

• Full name and date of birth
• Email address and contact phone number
• Residential address (including Australian address details required at registration)
• Payment information such as card details or crypto wallet references
• Identity documents submitted during KYC verification, including passport, driver’s licence, proof of age card, utility bill, bank statement, and payment proof
• Device data, browser type, IP address, and session activity
• Gameplay history, transaction records, and account preferences

This data is collected when a player registers an account, makes a deposit or withdrawal, contacts support, or uses any service on the platform. Account registration requires a valid email address, Australian address details, phone number, and a selected currency of AUD.

Why This Data Is Collected

WildRobin uses collected information for a range of operational and compliance purposes. The main reasons include verifying player identity in line with KYC requirements, processing deposits and withdrawals accurately, detecting fraudulent or suspicious account activity, administering bonuses and promotions, delivering customer support through live chat and email, and meeting applicable legal and regulatory obligations.

KYC verification is required before a withdrawal can be processed. Accepted documents include a current passport, Australian driver’s licence, proof of age card, recent utility bill, and bank statement. Without completed verification, payout requests may be held pending review.

How Personal Data Is Stored and Protected

Player data at WildRobin is protected using SSL encryption. Secure payment processing is applied across all deposit and withdrawal methods, which include Visa, Mastercard, MiFinity, Skrill, and a broad range of cryptocurrencies such as Bitcoin, Ethereum, USDT, and Solana. Transaction monitoring and anti-fraud measures are active across the platform.

Session security features include session timeout, account activity monitoring, and suspicious login detection. Password reset is handled via email link. Players are advised to use a strong password of at least eight characters, including uppercase letters, numbers, and special characters, and to avoid sharing account credentials with others.

Data is retained for as long as required to fulfil operational, legal, and regulatory purposes. Players who wish to inquire about data held on their account or request its removal should contact the support team directly.

Sharing of Personal Information

WildRobin may share player data with third-party service providers who assist in operating the platform. This can include payment processors, identity verification services, fraud prevention providers, and game software suppliers. Data shared with third parties is limited to what is necessary for those specific functions.

WildRobin does not sell personal information to unaffiliated parties for marketing purposes. Data may also be disclosed in response to lawful requests from relevant authorities where required under applicable law.

Cookies and Tracking

The platform uses cookies and similar technologies to manage sessions, remember player preferences, track usage patterns, and support marketing activities. Players can manage cookie preferences through their browser settings, though disabling certain cookies may affect the functionality of the site. Analytics and tracking tools may be active when accessing the casino through a mobile browser on Android or iOS.

Player Rights and Data Requests

Players have the right to access personal data held about them, request corrections to inaccurate information, and inquire about the deletion of data where permitted. To exercise any of these rights, players should contact the support team via live chat or email. The support team is available around the clock, with live chat providing faster response times and email replies generally within 24 hours.

For details on how personal data intersects with responsible gambling practices and account restrictions, players can review the WildRobin responsible gambling page, which covers self-exclusion options and account protection tools.

Changes to This Policy

WildRobin may update this privacy policy from time to time. Changes will be reflected on this page with a revised date. Players are encouraged to review the policy periodically. Continued use of the platform following any update constitutes acceptance of the revised terms. For questions about this policy or any data-related matter, the support team can be reached via live chat or at support@wildrobin.com.